Core Consultoria e Serviços Ltda, limited company, headquartered in Brasília - DF, registered with the CNPJ under No. 05.490.544/0001-00, sole and exclusive owner of the brands and domains associated with the so-called "Fluxmed" and "ehrrunner" and “” and “” and “” establish these terms of use for the use by patients of individual clinics or offices and hospitals (“Patients” or “Users”).

Privacy and Consent Policy establish the rules and conditions applicable to the use of Fluxmed. The following resources are covered by this Term: the application for mobile devices, web applications and the service APIs and processing backend.

Fluxmed is operated by a technological platform called or, in constant technological and use evolution, therefore, your rights and obligations will be presented as the functionalities are being evolved and made available by the platform. In case of doubts, please contact us by e-mail.

The use of any of the resources presupposes science and the consent to this policy in its entirety. Therefore, if you do not agree, in whole or in part, we suggest that you stop using Fluxmed.

Information Collection and Use
Through Fluxmed's resources it is possible for you to view your health records, as long as you have used one of the available means of authentication. The means of authentication available: specific to the platform described in Security policy.

You will provide identifiable data, they are: CPF - Individual Taxpayer Number, date of birth, e-mail and telephone, the latter being used to validate the registration with RFB - Federal Revenue of Brazil. The email will be used for possible password recovery needs, and the phone number, which is necessarily mobile, will be verified by SMS Token, which will validate your presence on the platform. It will be necessary to generate a personal and non-transferable password, which must be kept secret by you.

Eventually, depending on the functionality activated in the mobile application, your phone's geolocation information may be requested for storage.

Your health information will be presented in the form of RES - Electronic Health Record, which is a summary of any health care contact that you have made in the clinics or individual offices that use Fluxmed. All information about your health comes from the existence of access and use of an individual clinic or office that uses Fluxmed.

By accepting this Term you agree that these electronic health records are shared between you and the individual clinic or office that uses Fluxmed. If you do not want your records to be shared, please access the “privacy policy” function of the mobile or web application, and configure this option.

In the event that a clinic or office ceases to use Fluxmed, patients' health information will continue to be accessible on Fluxmed, ensuring that the patient retains their clinical information.

Fluxmed or any national or international company that has a direct or indirect relationship, whether in the use of technologies or administratively, does not assume any responsibility for damage to health or damage of another nature, arising, directly or indirectly, from decisions taken by yoû in confidence in the information and health tips provided. For the avoidance of doubt, the mere use or consultation of Fluxmed does not create, under any circumstances, a relationship between a doctor or any other health professional and patient, for this, consult in person the health care network of your region.

Knowledge about human health is dynamic, although Fluxmed strives to keep health information up to date, it is possible that some content is out of date or is the subject of discussion by the medical community or academics and researchers in the health field.

Fluxmed has links to third party content. Fluxmed has no control or management over these contents and is not responsible for the information contained therein. In addition, it is your responsibility to follow the navigation rules associated with third party platforms.

Link to the privacy policy of third-party providers used:
Apple Store
Google Play Services
Google Firebase
Google Analytics for Firebase
AWS - Amazon Web Services

Log records
Inform that, whenever you use our Service, in case of an error in the application, we collect data and information (through third party products) on your telephone device called Log Data. This registration data may include information such as the device's IP address, device name, operating system version, the configuration of the application when using our service, the time and date of using the service, and other statistics.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. They are sent to the browser from the websites visited and stored in the device's internal memory.

The mobile application does not use these "cookies" explicitly. However, the Web application may use code and third-party libraries that use "cookies" to collect information and improve its services. You have the option to accept or decline these cookies and to know when a cookie is being sent to your device. If you choose to decline our cookies, you may not be able to use some features of this Service.

Service Providers
We may employ third party companies and individuals for the following reasons:
· To facilitate our service;
· Provide the service;
· Execute services related to the service; or
· To help us analyze how our Service is used.

We want to inform users that these third parties have anonymous access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are required not to disclose or use the information for any other purpose.

Fluxmed is concerned with security, its confidence in providing us with your personal information, commits us to make efforts to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet or method of electronic storage is 100% safe and reliable, and we cannot guarantee its absolute security.

Privacy Policy
From the use and interaction, Fluxmed can collect and process data of a personal nature or not. This Privacy Policy seeks to show yoû how and why we collect your data, what we use it for and, eventually, for whom.

As a rule, your personal data will be treated in secrecy, however, at some point your data may be made available as long as you consent through the RES sharing mechanisms available, together with those of other users, for the purposes of epidemiological research, information generation analytical and other purposes aimed at improving collective health. what will always be done anonymously, that is, it will not be possible to know that your record belongs to you.

In the event of a specific judicial challenge, Fluxmed may provide personal data and information to the competent authorities.

Any employee involved in the development of Fluxmed's functionalities that improperly uses such data, or that gives them a purpose other than that provided for in this Policy will be subject to labor penalties, without prejudice to the civil and criminal repercussions of their acts.
Fluxmed will require partners and suppliers to commit to compliance with the rules and standards established in this Privacy Policy, without, however, being responsible for the correct observance of the same by these third parties.

Fluxmed does not guarantee uninterrupted or continuous access to the platforms. Fluxmed does not assume any responsibility for damages that are directly or indirectly caused by performance failures, interruptions, computer viruses, problems with Internet connectivity or other defects associated with logical and physical infrastructures, own or third parties.

Yoû assume full responsibility for the computers or mobile devices you use to access the platform, as well as for providing the Internet that you use.

By agreeing to this Privacy and Consent Policy you are agreeing to:

Information about your health comes from the individual clinics or offices that use Fluxmed.

The patient has full control over the consent to access their electronic health records, in the event that an individual clinic or office ceases to use Fluxmed, the patient must resort to the application's sharing feature to maintain the consent to access. No manipulation of consent by Fluxmed is possible.

Information about your health, anonymously and in conjunction with that of other users, will be used for the purposes of epidemiological research, the generation of statistical health indicators that have helped health professionals in conducting the best care within the service network that uses Fluxmed.

Health professionals belonging to the individual clinics and offices that use Fluxmed, where you have obtained medical assistance, have access to your health information so that, in due time, continuity of care can be obtained in an informed and safe manner, until you, for will opt not to share, performing this operation in the privacy policy functionality of the application for mobile or web devices available to Fluxmed.

Fluxmed has functionality so that you can share or not your electronic health records to an individual person or to the assistance network as a whole, for this use the functionality existing in the application for mobile devices or the web, with your user duly authenticated, access the specific privacy policy function in the applications.

The health professionals of these clinics or individual offices that use Fluxmed from which you have received care, or from other user establishments, or to whom individually you have consented access to your RES through the application's sharing function, can access your health information in order to to promote a continuity of your care, in case you need to go to a clinic or individual office that uses Fluxmed other than the first one.

In principle, the default consent policy is configured as opt out, or optional non-sharing. Your electronic health records are shared by default with all health professionals in a clinic or individual user's office, only after your operation of changing the Privacy Policy by authenticated use on Fluxmed mobile or web, your information will no longer be shared.

Links to other sites
This service may contain links to other sites. If you click on a third party link, you will be directed to that site. Please note that these external sites are not operated by us. Therefore, we recommend that you review the Privacy Policy of those sites. We have no control over and assume no responsibility for the content, privacy policies or practices of third party sites or services.

Children's Privacy
These services do not treat minors under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. In the event that we discover that a child under the age of 13 has provided us with personal information, we will delete it immediately from our servers. If you are a parent or guardian and know that your child has provided us with personal information, please contact us so that we can take the necessary actions.

Changes to the Privacy Policy
We may update our Privacy Policy from time to time. Therefore, it is recommended that you review this page periodically to check for changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes take effect immediately after being posted on this page.

Contact us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us through
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