This document was updated in 19/03/2024
1. Introduction
Core Consultoria e Serviços Ltda, limited company, headquartered in Brasília – DF, registered with the CNPJ under number 05.490.544/0001-00, sole and exclusive owner of the brands and domains associated with the so-called “Fluxmed”, “fluxmed.com .br”, fluxmed.cloud and coreconsulting.com.br, establishes these conditions of use for the use of their products.
These Terms and Conditions apply to this website and transactions relating to our products and services. You may be subject to additional agreements relating to your relationship with us or any products or services you receive from us. If any provision of the additional agreements conflicts with any provision of these Terms, the provisions of those additional agreements will control.
Fluxmed is a platform for developing digital health services, in constant technological evolution, therefore, your rights and obligations will be presented as the functionalities are evolved and made available by the platform, thus updating this privacy policy. If you have any questions, please contact us via email contato@fluxmed.com.br.
Fluxmed stores and processes clinical information and personal data about patients, provided by professionals from a company providing a health service user, or by the patient user when appropriate.
Glossary of terms used in this document:
Personal Data: information relating to an identified or identifiable natural person, capable of being identified directly or indirectly, by reference to an identification number or to one or more specific elements of their identity. Personal Data includes, among others, your full name, CPF number, date of birth, cell phone number, email, sex at birth, electronic health record, electronic prescription, exam referrals and medical certificates. This data may concern the healthcare professional or the patient.
Individual: any Brazilian citizen registered in the individual register, CPF.
Legal Entity: any Brazilian company providing health services, registered in the National Register of Legal Entities, CNPJ with specific CNAE for the provision of health services.
Health professional: any natural person duly registered with professional councils to carry out health service provision activities.
Patient: means an individual, who has an electronic health record at Fluxmed.
Electronic Prescription, Referral of Exams and Medical Certificates: means the document (s) issued by a doctor, or another legally qualified professional, to the Patient which is made available digitally and is identified by means of electronic signature type, according to CFM regulations. https://portal.cfm.org.br/crmdigital/.
Clinical information records – any information relating to the patient's health condition in a clinical encounter, including electronic prescriptions, exam referrals and medical certificates.
RES – Electronic Health Record – is a digital document generated from the recording of clinical information in Fluxmed that is shared with the Patient. This RES is basically a Clinical Care Record that can be used for continuity of health care.
Digital Certification: Digital certification is the technology that provides cryptographic computational mechanisms to guarantee the irreversibility and authenticity of a digital document. At the heart of digital certification is the digital certificate, an electronic document that contains the name, a unique public number called the public key and other data that shows who we are to people and information systems.
Professional Council: These are councils formed by professionals from each profession, with boards democratically elected by their members, who represent the interests of their profession. Its main task is to register, monitor and discipline regulated professions. They are considered “special or corporate authority”.
CNAE: National Registry of Economic Activities of the Federal Revenue of Brazil.
RES Consent: Mechanism that allows an individual user of Fluxmed to provide access to their RES to other individuals or legal entities of interest.
Patient: Any natural person registered with Fluxmed, who at some point had their EHR registered by a health professional user.
2. Obligations
By registering, accessing or using this website or otherwise using the Fluxmed range of products and services, you agree to these Terms and conditions set out below. Simply using this website implies knowledge and acceptance of these Terms and conditions. In some specific cases, we may also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by sending you an email, and you agree that all agreements, notices, disclosures and other communications that we provide electronically to you satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.
4. Intellectual property
We or our licensors own and control all copyright and other intellectual property rights in the Website and the data, information and other resources displayed or accessible within the Website.
4.1 All rights are reserved to Core Consultoria e Serviços Ltda.
Unless specific contents provide otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, incorporate into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, trade or otherwise trade any resources on this website in in any way without our prior written permission, except and only to the extent otherwise stipulated in mandatory law regulations (such as the right to quote).
5. Newsletter
Notwithstanding the foregoing, you may forward our newsletter in electronic format to other people who are interested in visiting our website.
6. Third party ownership
Our website may include hyperlinks or other references to third-party websites. We do not monitor or review the content of third party websites that are linked from this website. Products or services offered by other websites will be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on these sites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or the content of these sites. You assume all risks associated with your use of these sites and any related third-party services. We will not accept any liability for any loss or damage in any way caused by you resulting from your disclosure to third parties of personal information.
7. Responsible use
By visiting our website, you agree to use it only for the purposes intended and permitted by these Terms, any additional agreements with us, and generally accepted laws, regulations, online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use the data collected on our website for any direct marketing activities; or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the Website or interferes with the performance, availability or accessibility of the Website is strictly prohibited.
8. Registration
You can register for an account for our website, products and services. During this process, you may be asked to choose a password. You are responsible for maintaining the confidentiality of passwords and account information, and you agree not to share your passwords, account information, or secure access to our website or services with any other person. You must not allow anyone else to use your account to access the Website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After closing the access account, you will not attempt to register a new account without our permission, or carry out the processes determined to open an access account on our products and services.
The following types of registration can be carried out on our websites, products and services.
Identification of the doctor and health professionals
RES will only be registered in Fluxmed by self-declared healthcare professionals, under their own responsibility, at the time of registering an account on our website, products and services. The personal data of a health professional generally used for identification are: full name, registration number with the professional council, Federation Unit of the class council, medical specialty practiced, and telephone number. Other information may be added by the healthcare professional in their profile. An individual can only sign up to Fluxmed as a healthcare professional when: Registering a company providing healthcare services, or being invited by a healthcare service company to practice professionally.
Identification of the company providing health services
The website, products and services will use the CNPJ number and company name, business name, address, contact telephone number and institutional email. All CNPJ registration will be verified online or manually, using the identification services provided by the Federal Revenue of Brazil. Before completing their registration, CNPJs that have in their constitution CNAE relating to the provision of health services will be allowed.
Identification of health professionals who do not have a CNPJ registered with a CNAE to provide health services will not be permitted.
Patient identification:
Any individual who signs up to Fluxmed will have their default profile established as a patient until, by their own decision, they self-configure as a healthcare professional.
9. Cancellation policy
9.1 Right to cancel
You have the right to terminate this contract without giving a reason.
The cancellation period is 5 working days from the date of request to cancel the services, and will result in the suspension of access to products and services. If you have any questions, you can contact us via email contato@coreconsulting.com.br, and we will be happy to respond to you within 24 hours.
To exercise the right to cancel, you must inform us of your decision to terminate this contract by means of an unambiguous statement (e.g. a letter sent by post, fax or e-mail containing a digitally signed PDF file). Our contact details can be found below. You can use the attached template from cancellation form, but you don't have to.
If you use this option, we will send you an acknowledgment of receipt of such cancellation on a durable medium (e.g. by email) without delay.
To meet the cancellation deadline, simply send your communication regarding the exercise of the right of withdrawal before the cancellation period expires.
9.2 Effects of cancellation
If you terminate this agreement, access to products and services will be suspended.
10. Submission of ideas
Do not submit ideas, inventions, works of authorship or other information that could be considered your intellectual property that you would like to submit to us unless we have signed an intellectual property agreement or non-disclosure agreement. If you disclose to us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media .
11. Termination of use
We may, in our sole discretion, at any time modify or discontinue access, temporarily or permanently, to the site or any product or service contained therein. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of your access to or use of the Website or any content you may have shared on the Website. You will not be entitled to any compensation or other payment even if certain features, settings and/or any Content you contributed or relied on are permanently lost. You must not circumvent or circumvent, or attempt to circumvent or circumvent, any access restriction measures on our website.
12. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This site and all site content are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, express or implied, as to the availability, accuracy or completeness of the Content. We do not guarantee that:
- this website or our products or services will meet your needs;
- this site will be available on an uninterrupted, timely, secure or error-free basis;
- The quality of any product or service purchased or obtained by you through this website will meet your expectations.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in relation to any matter for which it would be unlawful or illegal for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or databases, or loss of or damage to property or data) incurred by you or any third party arising out of your access to or use of our website.
Except to the extent any additional agreement expressly states otherwise, our maximum liability to you for all damages arising from or relating to the Site or any products and services marketed or sold through the Site, regardless of the form of legal action imposing liability ( whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price you paid to us to purchase such products or services or use the website. Such limit shall apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
13. Privacy
To access our website and/or services, you may need to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited correspondence. Any emails sent by us to you will only be in connection with the provision of the agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, see our Privacy Statement it's ours Cookies Policy.
14. Accessibility
We are committed to making the content we provide accessible to people with disabilities. If you have a disability and are unable to access any part of our website due to your disability, we ask that you notify us with a detailed description of the problem you have encountered. If the problem is readily identifiable and resolved in accordance with industry standard information technology tools and techniques, we will resolve it promptly.
15. Export Restrictions/Legal Compliance
Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is illegal is prohibited. You may not use this site in violation of Brazil export laws and regulations.
16. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
17. Violations of these Terms and Conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website by entering into contact your internet service provider to request that they block your access to the website and/or initiate legal action against you.
18. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party in performing or observing any of its obligations hereunder shall be deemed a breach of these Terms and Conditions if and while such delay, failure or the omission arises from any cause beyond the reasonable control of that party.
19. Compensation
You agree to indemnify, defend and hold us harmless from and against any and all claims, liabilities, damages, losses and expenses related to your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
20. Cancellation
Failure to comply with any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof or the subsequent right to enforce all provisions.
21. Language
These Terms and Conditions will be interpreted and designed exclusively in Portuguese and English. All notifications and correspondence will be written exclusively in this language.
22. Full understanding
These Terms and Conditions, together with our Privacy Policy and cookie policy, constitute the entire understanding between you and Core Consultoria e Serviços Ltda in relation to the use of this website.
23. Update of these Terms and Conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date given at the beginning of these Terms and Conditions is the most recent revision date. Changes to these Terms and Conditions will come into effect after such changes are posted on this website. Your continued use of this site following the posting of changes or updates will be considered notice of your acceptance to comply with and be bound by these Terms and Conditions.
24. Applicable law and jurisdiction
These Terms and Conditions will be governed by the laws of Brazil. Any disputes related to these Terms and Conditions will be subject to the jurisdiction of the Brasília – DF forum. If any part or provision of these Terms and Conditions is held by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permitted so as to give effect to the intent of these Terms and Conditions. The remaining provisions will not be affected.
25. Contact Information
This website is owned and operated by Core Consultoria e Serviços Ltda.
SIG Block 01, Lot 385, Room 404
Platinum Office Ed.
CEP: 70610-410,
26. Download
You can perform the download of this document in PDF format.
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